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Written Interaction

ID : 61322   
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Language: English

Description: From simple e-mails to formal customer letters, customer service representatives will need to compose documents that educate, persuade, inform, or enlighten the customer. They will need to be as savvy and professional in their written communications as they are in-person and verbally if they are to meet their customer’s needs. This means customer service workers should understand their audience, and write in such a way to meet that best serves them. This applies to both “snail mail” and digital text communications. Practicing good written communication skills helps customer service workers ensure they are delivering exceptional customer service.

Instructor Description: This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

Requirements
Internet Access

Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.
Hardware

Windows hardware configurations and processors are acceptable
Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
1 GB RAM minimum recommended
Operating Systems
Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows
Web Browsers
Google Chrome is highly recommended
Internet Explorer is not recommended as it may not display certain menus and links
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Media Plug-ins (These may be required depending on your course media.)
Adobe Flash Player (Required for many of our career courses and ALL of our IT courses.)
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)

Class Details

Sessions
Online 24/7

Location

Start Date:upon registration

Tuition: 

$40.00

Registration Closes On
Saturday, December 30, 2017 @ 12:00 AM


Schedule Information

Date(s) Class Days Times Location Instructor(s)
Online 24/7 TBD

Other Class Offerings

ID: 62703

StartDate: upon registration
Online 24/7
Self-Paced