The Global Customer

Language: English

Short Description: Companies and customer service providers who want to be competitive, both at home or abroad, need to understand the impacts that globalization and diversity have on their business. Companies that don’t focus on this ever-growing and economically-empowered customer base will soon lose business to their competition. To better serve these diverse cultures, first seek to understand them. Most companies have seen a surge in both global services and diverse customer bases in recent years. This course discusses several aspects of globalization and customer diversity.

Instructor Description: This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

Requirements
Internet Access

Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.
Hardware

Windows hardware configurations and processors are acceptable
Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
1 GB RAM minimum recommended
Operating Systems
Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows
Web Browsers
Google Chrome is highly recommended
Internet Explorer is not recommended as it may not display certain menus and links
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Media Plug-ins (These may be required depending on your course media.)
Adobe Flash Player (Required for IT courses.)
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)